Sample Projects

These samples from my portfolio are posted with permission from former employers and clients. (Your confidential project will never end up on this page.)

Pending Claims System

This help file supported an in-house system for processing Worker's Comp claims. Many of the users were new to Windows, so you'll see very basic explanations: how to scroll, different looks for the mouse pointer, and the like.

Selected Topics

   To Add a New Pending Claim

   Setting and Changing Reserves

   Employee Folder

Download the Help File

WC.HLP (550 KB) Many virus/spyware shields flag all .HLP files as potential risks. I promise the file doesn't run any questionable scripts, but you may see a warning when you download or open it.
 

CT ADE User Guide

This manual covers installation and basic operation of the Computer Telephony Application Development Environment (CT ADE), a suite of products used to control telephone hardware and software through a PC.

The audience was generally very technical: programmers with some knowledge of phone systems. Most users were new to CT ADE, and many were programming in a language new to them.

Selected Sections

PDF format: require Adobe Acrobat Reader.

   Getting Started with CallSuite

   Using Graphical VOS

   Writing VOS Script

   Debugging in Graphical VOS

Download the Manual

UserGuide_7x9.pdf (740 KB)
 

ADL Online User's Guide

This massive HTML Help file (over 7000 topics) documents ADL, a programming language used for writing telephony applications. One file holds the getting started guide, tutorials, language reference, and troubleshooting guide.

Selected Topics

Links have been deactivated, but left underlined.

   Caller Name

   Getting Digits

   Reserving Media and Trunk Resources

Download the Help File

ADL.chm (4.2 MB)
 

Photography Web Site

I wrote this copy for a photographer expanding her successful wedding and portrait business to include corporate clients:

   Selected Text

Tech Writing and Consulting:

Client List

Resume

Sample Projects